Arizona is experiencing a relentless heatwave, energy demand has surged. Unfortunately, costs are also on the rise. APS recently secured approval for an 8% rate hike, impacting both homeowners and business owners. One north Phoenix homeowner reported an astonishing July bill of $714, a 30% increase from the previous month’s $550. Remarkably, their energy usage remained consistent over the past two years, raising questions about the fairness of these charges.
Customer Struggles and APS Programs:
- Energy Support Program: APS offers qualifying customers a discount of $95 to $165 per month through this program.
- Crisis Bill Assistance Program: Under extreme circumstances, eligible customers may save up to $1,000 annually.
- Budget Billing: Open to all APS customers, this program sets a fixed yearly payment, adjusted periodically.
However, beyond these programs, there’s a broader issue: the lack of robust protection for residents against energy companies. Many feel that Arizona should do more to prevent excessive charges and ensure reliable service. This sentiment is amplified by APS’s past failures, including the tragic incident where a woman lost her life due to a power outage during extreme heat. Advocacy for better policies and accountability remains crucial to safeguarding residents during scorching temperatures.